FAQ

INTERNATIONAL SHIPPING, DUTIES & TAXES

We aim to make international shopping simple and transparent - no surprises, no hidden fees.

How It Works at Checkout

We’ve integrated DHL’s Duty & Tax Calculator directly into our checkout process. Here’s what that means for you:
  • All-Inclusive Pricing: When you reach the checkout page, you’ll see a breakdown of duties, taxes, and shipping included in the total.
  • Delivered Duty Paid (DDP): We ship all international orders with duties and taxes prepaid. This means your order will arrive without any additional charges or customs delays.
  • Transparent Breakdown: For example, if you see a shipping charge of $75.52 it includes; Duties: $72.90, Taxes: $2.62, Shipping: FREE (on orders over $200)
This is clearly displayed before you complete your order so you always know what you’re paying for.

If you believe duties or fees have been incorrectly applied, or have questions regarding a customs issue, please contact our team at team@mallet.com.

What size should I order?

It is our goal that your Mallets are a perfect fit. When selecting your size refer to the sizing guide . If you have a question about a particular style, send your measurements to team@mallet.com and we’ll try to help you find the right size. We do offer a returns service should you have issues with the size purchased for your peace of mind. 

For more information please see our size guide...

HOW DO DISCOUNT CODES WORK?

Only one discount code can be used per transaction against full price items, unless otherwise stated. 

If you sign up for our newsletter to stay up to date with new launches and offers, the Welcome code you receive can be used once on your first order on full price styles. This is not valid in conjunction with other codes. 

If you gain enough points in the Members Club to generate a loyalty code unique to your account, you can redeem one code per transaction. This is not valid in conjunction with other codes. 

For members club early access codes, these can only be used once per account on selected styles. 

For any promotion including a gift with purchase, if the order is returned then the free gift must also be returned. 

Discount codes cannot be used against purchasing a gift card. 

Can I shop Mallets in person?

Yes! We are stocked in many stores globally. Please use our store locator to find your closest Mallet stockist.

Will you re-stock items that are currently out of stock?

 Our products made from high-end materials that are sometimes very scarce and we often have limited edition stock. Unfortunately, if a certain material is discontinued those styles cannot be restocked however some items in the store will be restocked. If you would like us to send you these updates, sign up for our newsletter. Keep an eye on our social media too.

 

View Our Range



Whether you’re looking for men’s luxury sneakers, dress shoes or designer clothing, Mallet has you covered.

We also have an extensive range of women’s designer sneakers and boots to elevate any outfit for every occasion.