FAQ
How are deliveries handled?
All our orders are shipped DDP (Delivered Duty Paid). This means you won’t need to pay any customs, duties or taxes upon arrival - we handle it all for you.
For orders over $100 we charge a flat fee of $50 per shipment.
What does the $50 flat fee cover?
The $50 covers:
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All import duties and taxes
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Customs clearance
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Final delivery to your door
For orders under $100 - Taxes and duties based on current rates are calculated and collected at checkout
Are there any extra fees when my order arrives in the USA?
No. There are no surprise fees. Everything - duties, taxes, and shipping - is included in the fee's paid at checkout
Do I need to deal with customs?
Not at all. We take care of all customs paperwork and clearance. Your order will arrive just like a domestic delivery.
It is our goal that your Mallets are a perfect fit. When selecting your size refer to the sizing guide . If you have a question about a particular style, send your measurements to team@mallet.com and we’ll try to help you find the right size. We do offer a returns service should you have issues with the size purchased for your peace of mind.
For more information please see our size guide...
HOW DO DISCOUNT CODES WORK?
Only one discount code can be used per transaction against full price items, unless otherwise stated.
If you sign up for our newsletter to stay up to date with new launches and offers, the Welcome code you receive can be used once on your first order on full price styles. This is not valid in conjunction with other codes.
If you gain enough points in the Members Club to generate a loyalty code unique to your account, you can redeem one code per transaction. This is not valid in conjunction with other codes.
For members club early access codes, these can only be used once per account on selected styles.
For any promotion including a gift with purchase, if the order is returned then the free gift must also be returned.
Discount codes cannot be used against purchasing a gift card.
Can I shop Mallets in person?
Yes! We are stocked in many stores globally. Please use our store locator to find your closest Mallet stockist.
Will you re-stock items that are currently out of stock?
Our products made from high-end materials that are sometimes very scarce and we often have limited edition stock. Unfortunately, if a certain material is discontinued those styles cannot be restocked however some items in the store will be restocked. If you would like us to send you these updates, sign up for our newsletter. Keep an eye on our social media too.
View Our Range
Whether you’re looking for men’s luxury sneakers, dress shoes or designer clothing, Mallet has you covered.
We also have an extensive range of women’s designer sneakers and boots to elevate any outfit for every occasion.