Frequently Asked Questions

Our warehouse packs orders very quickly, so we’re unable to make changes once an order is placed. This includes:

• Delivery or email address
• Size or color
• Adding/removing items or discount codes

If you no longer want the order, you can refuse the parcel with the carrier (it will return to us), or accept it and arrange a return. Please note we do not offer exchanges in the US. See Returns for details.

• One discount code per order (not valid on gift cards unless stated).
• Welcome code: usable once on your first order over the stated threshold on full-price styles; not combinable with other codes.
• Members Club loyalty codes: one per transaction; not combinable with other codes.
• Members Club early access codes: limited styles; one use per account.
• If an order with a free gift is returned, the gift must also be returned.

For current US delivery estimates and costs, visit Delivery information.

Check the size guide on each product page. If you’re unsure about a particular style, email your measurements to team@mallet.com and we’ll help you find the right fit.

If the size isn’t right you can return the item (no exchanges in the US). See Returns.

Do not machine wash. We recommend using a professional dry cleaner and ensuring they use the correct process for your materials. For general upkeep, you can also use a soft, dry cloth to lightly wipe the surface of your trainers.

Some styles use limited or scarce materials and may not restock; others do return. For updates, sign up to our newsletter and follow us on social media.

For items damaged on delivery or to start a standard return, see Returns.

If the item was purchased over 6 months ago, a gift card may be offered subject to inspection and approval.

Mallet is committed to preventing modern slavery and human trafficking within our operations and supply chains, upholding fundamental human rights and adopting a zero-tolerance approach to forced or exploitative labor. We work with trusted suppliers in the UK and internationally and require the same standards via our Supplier Code of Conduct. We assess risk by supplier location, materials, and industry factors; conduct due diligence and audits; and review our controls regularly, taking corrective action where necessary. We will continue to strengthen our approach through enhanced audits and collaboration with industry groups.