Shipping

INTERNATIONAL SHIPPING, DUTIES & TAXES

How are deliveries handled?

All our orders are shipped DDP (Delivered Duty Paid). This means you won’t need to pay any customs, duties or taxes upon arrival - we handle it all for you.

For orders over $100 we charge a flat fee of $50 per shipment.

What does the $50 flat fee cover?

The $50 covers:

  • All import duties and taxes

  • Customs clearance

  • Final delivery to your door

For orders under $100 - Taxes and duties based on current rates are calculated and collected at checkout

Are there any extra fees when my order arrives in the USA?

No. There are no surprise fees. Everything - duties, taxes, and shipping - is included in the fee's paid at checkout

Do I need to deal with customs?

Not at all. We take care of all customs paperwork and clearance. Your order will arrive just like a domestic delivery.

HOW LONG FOR MY ONLINE US ORDER TO ARRIVE?

We quote 3-5 working days from the date of order to delivery.   

Once your order has been placed you will receive the order confirmation. When the parcel is ready to be shipped the tracking number will be sent to you, this will be delivered on a 2 - 4 day service depending on the state for delivery. This will then be subject to customs clearance. 

Orders placed either over the weekend or after midday (Mon-Fri) will be processed on the next following business day.

During sale periods please allow 5-7 working days for your order to be processed and delivered.

Please note shipping is currently $10 for orders under $200. For orders over $200 shipping is free, excluding taxes & duties.

CAN I AMEND OR CANCEL MY ORDER?

We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:

  • Delivery address
  • Email address
  • Change of size
  • Change of colour
  • Adding discount code
  • Adding an item
  • Removing an item

If you’ve changed your mind, you can either reject this with FEDEX and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange. 

 

CAN I RETURN MALLETS ONLINE IF PURCHASED ELSEWHERE?

We are only able to process returns and exchanges for Mallets bought directly from our websites. If you purchased elsewhere and would like to return, please contact the stockist directly. 

 

This returns policy does not affect your statutory rights.