Shipping & Returns
U.S. Import Duties & Customs – Effective May 2, 2025
Starting May 2, 2025, the U.S. government has reduced the de minimis threshold for duty-free imports. This means:
- Orders above the new threshold may be subject to U.S. customs duties and taxes.
- You may be required to pay these charges directly to the carrier or customs authority before delivery.
- Shipping times could vary depending on customs clearance.
- We recommend checking your local import policies or contacting your local customs office if you’re unsure about potential charges.
Due to these updated U.S. import regulations, orders shipped to the United States may now be subject to customs duties, taxes, or fees upon arrival. These charges are not included in your purchase price or shipping cost at checkout.
- Customers are responsible for paying any customs fees assessed by U.S. Customs and Border Protection or the delivery carrier.
- Orders may experience delays at the border due to customs processing.
- If customs duties are refused or not paid and the shipment is returned to us, we will only refund the cost of the product. Shipping fees are non-refundable.
WILL I HAVE TO PAY IMPORT TAXES ON MY ORDER?
Depending on your order value and current U.S. customs rules (as of May 2, 2025), your package may be subject to import duties or taxes. These are assessed by U.S. Customs and are not collected by us at checkout. All import taxes are the responsibility of the customer.
HOW LONG FOR MY ONLINE US ORDER TO ARRIVE?
We quote 3-5 working days from the date of order to delivery.
Once your order has been placed you will receive the order confirmation. When the parcel is ready to be shipped the tracking number will be sent to you, this will be delivered on a 2 - 4 day service depending on the state for delivery. This will then be subject to customs clearance.
Orders placed either over the weekend or after midday (Mon-Fri) will be processed on the next following business day.
During sale periods please allow 5-7 working days for your order to be processed and delivered.
Please note shipping is currently $10 for orders under $200. For orders over $200 shipping is free, excluding taxes & duties.
CAN I AMEND OR CANCEL MY ORDER?
We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:
- Delivery address
- Email address
- Change of size
- Change of colour
- Adding discount code
- Adding an item
- Removing an item
If you’ve changed your mind, you can either reject this with FEDEX and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange.
WHAT IS YOUR ONLINE RETURNS POLICY FOR UNWORN/UNUSED GOODS?
You have 30 days from the date of delivery to raise a return on our online portal, and dispatch the package back to us. Your returns form is on the back of the Mallet invoice included with your product. After this date your return may be rejected.
All items must be unworn/unused with all the original packing/tags/accessories intact.
If you received a free gift with purchase and return the purchase, the gift must also be returned with the rest of the order.
Our return service is currently free.
Refunds will be processed within 7 working days of the return being received and will be credited to your original method of payment.
We can't accept returns, nor offer refunds, for Mallet gift cards. This is because our change-of-mind policy doesn't apply to gift cards. This doesn't affect your legal rights.
HOW DO I START A RETURN?
Please click the link below and follow the instructions:
https://360.postco.co/malletlondonus
You must have:
- Your order number – located on your order confirmation email.
- Your email address - used when placed the order
If you do not know your order number, please contact a member of our customer care team at team@mallet.com and they can assist you further.
Please select the item(s) you wish to return and ensure you click on the correct option.
Add two pictures of both shoes (from above and soles). If the returned item is clothing, please add an image showing the packaging/ticket.
Please be advised our returns service is currently free using our FEDEX courier. If you wish to use your own courier please choose ‘MAIL’ on our returns service, however please note that this is done at the customers risk. The return address is:
Mallet Returns, Noatum Logistics, 1100 W. Walnut Street, Compton, CA90220
You can take your returns to any FEDEX drop off point unless you wish to choose your own courier.
Upon receipt of your return, we will inspect the item/s in conjunction with our returns policy. If the goods do not meet our criteria, they will be rejected and returned to you.
Refunds will be made using the same method for the initial transaction at the price paid and can take up to 7 working days to reach your account. Any delivery costs on the original order will not be refunded.
ARE YOU INCREASING THE RETURNS PERIOD OVER CHRISTMAS?
We've recently increased our returns period from 14 days to 30 days to benefit customers all year round, not just over the holidays. So you'll now have 30 days from the date of delivery to raise your return with us.
WHAT IS YOUR POLICY ON DEFECTIVE ITEMS ON DELIVERY?
If in the unlikely event you receive a damaged or defective product on delivery, please use this link to process a return: https://360.postco.co/malletlondonus Please ensure you provide full images of the item and the reason for return.
Once the return is approved, you will be emailed the free returns label. Should our team require more information we will contact you.
WHAT IS YOUR POLICY ON FAULTY GOODS AFTER DELIVERY?
Should your product become faulty after delivery, please contact our customer services team: team@mallet.com with your order number, reason for contact and provide full images of the item including the fault. The team will assess the issue and advise accordingly. If we need more information or images, we will request these from you.
Please note if the item was ordered over 6 months ago we will only be able to offer a gift card. This is subject to the goods being approved & accepted from our returns team.
CAN I RETURN MALLETS ONLINE IF PURCHASED ELSEWHERE?
We are only able to process returns and exchanges for Mallets bought directly from our websites. If you purchased elsewhere and would like to return, please contact the stockist directly.
This returns policy does not affect your statutory rights.